Ground Operations
Ground Operations
Operational Flight Path • 2026
FL30Waypoint 1
Trainee
Learning airport management basics.
Entry Training
Academy
FL60Waypoint 2
Customer Service Agent
Passenger handling and check-in operations.
Service Excellence
Front Line
FL90Waypoint 3
Ramp/Operations Staff
Active field experience in ramp/flight ops.
Ramp Safety
Airside Operations
FL120Waypoint 4
Senior Agent
Mentoring and specialized service roles.
Senior Role
Senior Staff
FL150Waypoint 5
Duty Officer
Overseeing airport shifts and exceptions.
Duty Management
Duty Lead
FL180Waypoint 6
Station Supervisor
Managing airline station and teams.
Supervisory Rank
Supervisor
FL210Waypoint 7
Airport Operations Manager
Leading end-to-end airport strategy.
Strategic Manager
Operations Manager